E-Communications Household Survey

E-Communications Household Survey

According to the E-Communications Household Survey, the EU-wide survey of how Europeans use the internet, internet speed is a top issue for internet users. Nearly half (45%) of Europeans households would upgrade their Internet subscription or switch supplier for a higher speed broadband.

The survey also found that over half (54%) of households limit their national and international mobile phone calls because of concerns about cost.

However, the 2013 survey saw an 11% drop (from 60% to 49%) in the numbers concerned about the cost of calls to networks other than their own domestic networks.


The survey was completed in March 2013. 27,786 respondents from different representative social and demographic groups of the EU population were interviewed face-to-face at home.

Because the fieldwork took place before the official date of Croatia’s accession to the European Union on 1 July 2013, results are presented for the EU 27 and Croatia, and EU averages refer to EU 27 only.


The full report will be published in the coming weeks.


For further highlights of this survey please have a look here: http://europa.eu/rapid/press-release_IP-13-660_en.htm